Privacy policy

# Privacy Policy

At Twenty Threads, your privacy and personal information are important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

By using our website, you agree to the practices described in this policy.

## Information We Collect
When you visit or make a purchase from our website, we may collect:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment details (processed securely through payment providers)
- Order history
- Device and browsing information

## How We Use Your Information
Your information is used to:
- Process and deliver orders
- Provide customer support
- Send order updates and tracking details
- Improve our website and shopping experience
- Prevent fraudulent transactions
- Share promotional offers or updates (only when applicable)

## Payment Security
We do not store your complete payment information. Payments are securely processed through trusted third-party payment gateways and Shopify-supported services.

## Shopify Services
Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s secure data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by firewalls and security systems.

To learn more about how Shopify handles customer information, please review the official Shopify Privacy Policy:

Shopify Privacy Policy

## Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand customer preferences
- Save shopping cart details
- Analyze website traffic

You may disable cookies through your browser settings if preferred.

## Third-Party Services
We may share limited information with trusted third parties such as:
- Courier and shipping partners
- Payment gateways
- Shopify apps and integrations
- Marketing or analytics services

These services only receive information necessary to perform their functions.

## Data Protection
We take reasonable precautions and security measures to protect your personal information from unauthorized access, misuse, or disclosure.

## Customer Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your information where applicable

For such requests, please contact us through our official support channels.

## Policy Updates
Twenty Threads reserves the right to modify this Privacy Policy at any time. Changes will be updated on this page.

## Contact Us
For privacy-related questions or concerns, please contact Twenty Threads through our website or official Instagram page.

Thank you for trusting Twenty Threads 🤍