Shipping policy

# Shipping Policy

At Twenty Threads, we carefully prepare and package every order with attention to detail to ensure your outfit reaches you safely and beautifully.

## Order Processing Time
- Orders are usually processed within 2–5 working days.
- Custom stitched or made-to-order products may require additional processing time.
- Orders placed on weekends or public holidays will be processed on the next working day.

## Shipping Timeline
- Standard delivery usually takes 4–7 working days across India.
- Delivery timelines may vary depending on your location and courier availability.

## Shipping Charges
- Shipping charges, if applicable, will be calculated at checkout.
- We may offer free shipping on selected products or promotional orders.

## Order Tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (if provided).

## Delivery Delays
While we aim to deliver orders on time, delays may occur due to:
- Weather conditions
- Courier partner delays
- Public holidays
- Unexpected operational issues

Twenty Threads is not responsible for delays caused by third-party courier services.

## Incorrect Address Information
Customers are requested to provide complete and accurate shipping details. Twenty Threads will not be responsible for orders delayed or undelivered due to incorrect address or contact information.

## Damaged Package
If your package appears damaged during delivery:
- Record an unboxing video
- Take clear photos immediately
- Contact us within 24 hours of delivery

## International Shipping
Currently, international shipping availability may vary. Please contact us before placing an international order.

For any shipping-related queries, feel free to contact our support team through our website or Instagram.

Thank you for shopping with Twenty Threads 🤍